Customer Care | AMA Insurance Agency

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Customer Care

Customer Service that Goes the Extra Mile

Our staff is the cornerstone of our mission to provide superior service and insurance expertise to serve our customers. Should Insureds have a claim, apply for coverage or need an answer to a question, there is no substitute for responsive customer service - and AMA Insurance Agency strives to achieve the highest service standards. Our employees work hard to assure our interactions with customers are efficient, effective and accurate.

Consider these examples:

Customer Care Specialists are experienced and trained to provide outstanding service.

Claims Customer Care Specialists process claims for three of the AMA-sponsored insurance products and also work with the insurance carriers to advocate careful claim adjudication for the claims paid by others.
Customer Care Specialists in the New Business area ensure that applications and enrollment forms are processed quickly and certificates of insurance are issued promptly and correctly.

Market Research and Product Development staff research physicians' needs through physician focus groups and surveys,analyze insurance and related products in the marketplace to find appropriate products, and work to locate insurers that can develop plans to focus on physicians' insurance needs.

No portion of AMA membership dues is used by AMA Insurance Agency to support the marketing efforts of the AMA-sponsored Insurance Program.

(Coverage may vary or may not be available in some states.)